Print

CC-front-web

CITIZEN’S CHARTER
 
 
TO IMPROVE EFFICIENCY IN THE DELIVERY OF 

PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

 

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural Resources hereby pledge our commitment to:

  • Provide efficient, prompt, and corrupt-free services tantamount to the proctection, conservation, management of the environment and natural resources;
  • Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and
  • Attend to all participants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

LIST OF SERVICES

ADMIN AND FINANCE SECTOR (Internal and External Services)

 

RO-AF-01 ISSUANCE OF CERTIFICATION OF NO RECORDS, APPEAL, MOTION FOR RECONSIDERATION, ETC

RO-AF-02 DOCUMENT AUTHENTICATION FOR GENERAL CIRCULATION DOCUMENTS

RO-AF-03 SALE OF BIDDING DOCUMENTS

RO-AF-04 PROCESSING AS TO AVAILABILITY OF FUNDS OF PO, JO, COS AND OTHER CONTRACTS

RO-AF-05 PROCESSING OF ORS FOR ALL DV, CONTRACTS AND OTHER TRANSACTIONS

RO-AF-06 PROCESSING OF DISBURSEMENT VOUCHER

RO-AF-07 PREPARATION, PROCESSING AND ISSUANCE OF CHECKS ADA

FORESTRY SECTOR (External Services)

 

RO-F-01 ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO) V2

RO-F-02 ISSUANCE OF SELF-MONITORING FORM (SMF)

RO-F-03 ISSUANCE OF CERTIFICATE OF VERIFICATION (COV)

RO-F-03 APPLICATION FOR CHAINSAW REGISTRATION

RO-F-04 ISSUANCE OF TREE CUTTING AND OR EARTHBALLING PERMIT FOR DPWH PROJECTS

RO-F-05 ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES, OR TREES THAT POSE THREAT TO HUMAN LIVES

RO-F-06 ISSUANCE OF PLTP FORNON-PREMIUM SPECIES,ORSPLTP FOR PREMIUMNATURALLY-GROWN TREES WITHIN PRIVATE TITLED LANDS

LANDS SECTOR (External Services)

 

RO-L-01 ISSUANCE OF CERTIFICATION OF LAND STATUS AND OR CERTIFICATION OF SURVEY CLAIMANT

RO-L-02 ISSUANCE OF SURVEY AUTHORITY 110519

RO-L-03 APPLICATION FOR FREE PATENT (AGRICULTURAL)

RO-L-04 APPLICATION FOR FREE PATENT (RESIDENTIAL)

                    

 

PROCEDURE FOR FILING OF COMPLAINTS:

                                                                   Procedure for Filling Complaints

                                                                                 Complaint Form